Less traveling, better access
Telemedicine enables you to receive care remotely, eliminating the costs and inconvenience of traveling to and from the clinic.
Saves precious time
There is no need to check in before your appointment or wait to make your payment, ensuring a fast and smooth appointment for those on a tight schedule.
You can still get prescriptions
We can send your prescription to the pharmacy of your choice.
*Please have the information of your preferred pharmacy ready for the appointment. The prescription will be faxed to the pharmacy once your appointment is completed.
A device to
receive calls on
Please schedule an appointment using our online reservation system.
*Select either Internal Medicine (FaceTime).
*Online reservations are available for booking up to two hours before the appointment. Please call to confirm availability if it is already past the two-hour cut-off period.
・You will receive a confirmation email once your appointment is scheduled. Please contact us if you have not received it.
・Once your appointment is scheduled, please complete the medical questionnaire. Be sure to include a list of your medications, insurance information*, and preferred pharmacy information (pharmacy name including branch name, address, phone, and fax number).
*Upload a picture of your insurance card using the upload image function provided in the medical questionnaire. The upload image screen will be towards the end of the questionnaire.
Our online consultations are conducted using FaceTime, a video call service on iPhones and other iOS devices. (*The conventional telephone consultation service, which was provided as a temporary relief measure for new coronavirus infection, has been discontinued as of July 31, 2023.)
FaceTime can also be used by Android device users by following the instructions below.
＞＞Procedures for using FaceTime(PDF: 280KB)
The doctor will contact you via FaceTime within approximately one hour of your appointment time.
Please be ready and waiting.
If you have made an appointment via FaceTime, please complete the initial FaceTime settings by the time of your consultation.
If a prescription is issued, we will send the prescription to the pharmacy of your choice.
Please contact the pharmacy directly about picking up the medication.
*Please send us your pharmacy information in advance via the medical questionnaire or have the information ready in time for your appointment.
Once the appointment is complete, you will receive a payment link from our online payment system, “Paysys.” You can choose to receive this via text message or email. Payments can be made via credit card or the convenience store payment system.
Please note that for all telemedicine appointments, there is an out-of-pocket administrative fee of 1,100 yen and a service fee of 275 yen for Paysys, which is charged separately from the medical costs of the consultation.
*The fees are subject to change without notice.